The Ordinary Matrixyl 10% + HA 30ML

Shipping Timeframe:

We aim to
deliver all orders within 7 days across Pakistan. This timeframe includes order
processing, packaging, and shipping to your designated address.

Order Processing:

Orders are
processed promptly upon receipt, usually within 1-2 business days.

During peak
seasons or promotional periods, processing times may vary. Rest assured, we
make every effort to expedite orders as quickly as possible.

Shipping Methods:

We utilize trusted
courier services to ensure safe and timely delivery of your orders.

Standard
shipping is employed for all orders, ensuring affordability and reliability.

Tracking Information:

Once your
order has been dispatched, you will receive a confirmation email containing
tracking information. This allows you to monitor the status of your delivery.

Shipping Charges:

Beauty Deck
offers competitive shipping rates based on the weight and destination of your
order.

Free
shipping may be available for orders exceeding a certain value. Please refer to
our website for current promotions and offers.

Delivery Address:

Please
ensure that the delivery address provided during checkout is accurate and
complete. We cannot be held responsible for delays or non-delivery due to incorrect
address information.

Delivery Attempts:

Our courier
partners will make multiple attempts to deliver your package to the provided
address. If delivery is unsuccessful after several attempts, the package may be
returned to us. Additional shipping charges may apply for re-delivery.

Delivery Restrictions:

We currently
only ship within Pakistan. International shipping options are not available at
this time.

Order Updates:

You will
receive timely updates regarding the status of your order via email. Please
ensure that your contact information is up to date to receive these
notifications.

Thank you for choosing Beauty Deck.
We appreciate your support and look forward to serving you again in the future!

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at beautydeck2024@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at beautydeck2024@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at beautydeck2024@gmail.com.